Customers
Thank you for considering us. CNA National is an administrator of certain types of contracts associated with the ownership of automobiles. Our products are sold through dealerships. Not all vehicles qualify. We appreciate your interest, but we do not sell directly to the public.
Return your vehicle to the selling dealer or bring it to a licensed repair facility in the U.S. or Canada. To help expedite your claim, provide the facility with your contract number and have them contact us for authorization before beginning repairs. They may require you to pay out of pocket for the work performed, and we will reimburse for the covered repairs. Please note that you are responsible for any tear-down charges required to diagnose the cause of the breakdown and will be refunded if the failed part/component is a covered item. Review your contract for details.
Coverage depends on the specific contract or addendum that you hold. Please contact us at 800-345-0191 during business hours and we will gladly help.
Since each circumstance is different, please call us at 800-345-0191 during business hours so we can review your situation.
Many service contracts include towing and rental-car reimbursement. Refer to the Expense Reimbursement Package section of your contract for details, when applicable.
Currently, contract holders cannot create an online account. However, our claims staff is available to answer questions. Please call us during business hours at 800-345-0191 for assistance.
- For credit card payment:
Email the finalized repair invoice (and any sublet bills) to ccpay@cnanational.com. Allow at least 24 hours for processing. You’ll receive payment details at the same email you used to submit the invoice. (Note: Credit card payment requests via fax are not accepted.)
- For check payment:
Email the completed repair invoice (and any sublet bills) to claimspay@cnanational.com or fax to 1-800-447-1420.
When your contract has Transfer Guarantee, you may transfer the remaining coverage of your contract when you sell your vehicle to another individual prior to the expiration of the contract. Please refer to the Transfer Guarantee section of your contract for complete details and call us at 800-345-0191 during business hours to begin the process. A transfer fee may apply.
You cannot renew your current vehicle service contract. However, if your contract has a Future Contract Guarantee, you may be eligible to purchase another for your vehicle before the expiration of your current one. Please refer to the Future Contract Guarantee section of your contract for details.
Contract cancellations are initiated and managed by your issuing dealership. Not all products qualify for cancellation. Please contact your dealership for assistance. If you are unable to do so or have other questions about cancellations, please call us at 800-345-0191 during business hours.
A vehicle service contract complements your manufacturer’s warranty by helping to cover the costs of repairs due to a mechanical breakdown. For example, if you have an engine failure after your manufacturer’s warranty has expired, you would be responsible for paying for that repair. However, with a service contract, you simply bring your vehicle to your dealership’s service department or one of thousands of licensed repair facilities across the U.S. and Canada. The shop will diagnose the problem and submit your claim. We take care of the repair costs covered by your contract (less your deductible, if one applies). In addition, many CNA National-administered vehicle service contracts include reimbursement for towing, emergency roadside assistance, travel and lodging, and a rental car. Review your contract for details.
CNA National works with select auto dealers to create limited warranty programs that can help provide peace of mind against the unknowns of buying a pre-owned car. The selling dealership inspects the vehicle and certifies that it meets certain criteria. A limited warranty issued by the vehicle seller will cover the cost of repairs for the term stated. Review your contract for details.
Take your vehicle to the issuing dealership to diagnose the problem. If this is not possible, you may go to one of thousands of licensed repair shops across the U.S. or Canada. To help expedite your claim, provide the facility with your contract number and have them call us for authorization before beginning repairs. They may require you to pay out of pocket for the work performed, and we will reimburse for the covered repairs. Please note that you are responsible for any tear-down charges required to diagnose the cause of the breakdown and will be refunded if the failed part/component is a covered item. Review your contract for details.
We will work with the repair facility to ensure that any documentation needed is gathered directly through them.
The deductible is the portion of the costs that you must pay for each breakdown. Please refer to the Deductible Selection section of your contract to verify the deductible associated with your coverage.
Since each circumstance is different, please call us at 800-345-0191 during business hours so we can review your situation.
In most cases, a dealership or repair shop submits a claim on behalf of the vehicle owner. If you hold a CNA National-administered vehicle service contract and require a repair due to a mechanical breakdown, please take your vehicle to the dealership where you purchased it. If this is not possible, you may go to one of thousands of licensed repair shops across the U.S. or Canada. To help expedite your claim, provide the facility with your contract number and have them call us for authorization before beginning repairs. They may require you to pay out of pocket for the work performed, and we will reimburse for the covered repairs. Please note that you are responsible for any tear-down charges required to diagnose the cause of the breakdown and will be refunded if the failed part/component is a covered item. Review your contract for details.
A GAP (guaranteed asset protection) waiver is an addendum to your financing agreement that applies if your vehicle is stolen or deemed a total loss by your insurance company. It can help waive the difference between your vehicle’s actual value and the outstanding loan balance after theft or a total loss. Of course, certain amounts are not waivable, such as those that were past due when the total loss occurred. See your waiver for details.
Before a GAP waiver claim can be filed, your vehicle must first be declared a total loss by your insurance company. Once this occurs, you can call us during business hours at 800-345-0191, and we will help you through the process. Additional information, along with a list of the commonly required documents, can be found here.
Some additional information may be required depending upon your situation. Please call us at 800-345-0191 during business hours for assistance.
Since each circumstance is different, please call us at 800-345-0191 during business hours so we can review your situation.
With a GAP waiver claim, there is no payment made. When a claim is submitted and meets the terms and conditions of the GAP addendum, CNA National will administer the claim, and your lender will issue a waiver against covered portions of your outstanding balance. Things like past due or missed payments, and any fees are not waivable. Review your GAP waiver addendum for details.
Tire-and-wheel coverage can help limit out-of-pocket costs of repairing damage to your tires and wheels caused by road hazards.
Take your vehicle to the issuing dealership to diagnose the problem. If this is not possible, you may go to one of thousands of licensed repair shops across the U.S. or Canada. To help expedite your claim, provide the facility with your contract number and have them call us for authorization before beginning repairs. They may require you to pay out of pocket for the work performed, and we will reimburse for the covered repairs. Review your contract for details.
If possible, take your vehicle to the dealership where you purchased it. If not, we will work with any licensed repair shop in the U.S. or Canada. To help expedite your claim, provide the facility with your contract number and have them call us for authorization before beginning repairs. They may require you to pay out of pocket for the work performed, and we will reimburse you for the covered repairs. Review your contract for details.
Since each circumstance is different, please call us at 800-345-0191 during business hours so we can review your situation.
In most cases, a dealership or repair shop submits the claim on behalf of the vehicle owner if you hold a CNA National-administered tire-and-wheel contract and require a repair, please take your vehicle to the dealership where you purchased it. If this is not possible, you may go to one of thousands of licensed repair shops across the U.S. or Canada. To help expedite your claim, provide the facility with your contract number and have them call us for authorization before beginning repairs. They may require you to pay out of pocket for the work performed, and we will reimburse for the covered repairs. Review your contract for details.
You can take your vehicle to any licensed repair facility. If you’re unsure where to go, you can:
- Return to your nearest CarMax location, or
- Visit RepairPal’s CarMax-approved service centers to find an approved shop.
Authorize the repair shop to diagnose the issue. Once diagnosed, the repair facility will contact us directly at 1-888-882-0200 to open the claim. We’ll then work with the shop to review coverage and authorize repairs if applicable under your service contract.
Yes. If your repair is approved and your vehicle must stay overnight, your MaxCare policy includes:
- Up to $40/day
- Up to 7 days of coverage
Once the claim is approved, they’ll give you an authorization code for Enterprise. Provide the code to Enterprise and have them call 1-888-882-0200.
Alternative Option: You can rent from any licensed agency, pay out-of-pocket, and then call the number on your policy to request reimbursement (up to $40/day for 7 days, for approved repairs).
Please see your contract for specific terms and conditions.
Call CarMax Roadside Assistance at 1-800-693-5324.
Please see your contract for specific terms and conditions.