Claims Handling

  • PREMIER CUSTOMER SERVICE
    Claims Handling
    CNA National takes pride in our fast, hassle-free process.
    We want to get the customer back on the road as quickly as possible.

Hours of Operation

Mon-Fri 8 AM - 8 PM (Eastern Time)

Sat 9 AM - 8 PM (Eastern Time)

(800) 345-0191 Claims Submission Portal
Why Choose Our Claims Team?

CNA National has over 40 years of experience delivering exceptional customer service.

Partner With Us
ASE Certified

ASE Certified

Almost three-quarters of our claims staff have ASE or Master ASE certifications.

Most Awarded

Most Awarded

We are the most-awarded vehicle service contract company in the industry with a total of over 30 Dealers' Choice Awards, and Top 20 Motor Award 2024.

Online Claims Portal

Online
Claims Portal

Our new online claims portal can drastically reduce the time it takes to process a claim, and can be submitted 24/7.

Backed By Numbers

Backed By
Numbers

More than $4 billion paid in customer repairs all-time, 400,000+ claims processed annually, and 90,000+ calls handled monthly.

Claims Handling

Hear From Our Partners

In 2024, we took an average of 96,600 calls a month and processed over 437,000 claims. We do this with highly skilled and experienced employees—most of whom have been with CNA National for over 8 years and many over 20. We are here to help, not waste your time.
A Focus on People, Process and Technology

Download our Claims Handling Guide

The right people, processes and technology can help make the system smooth and nearly seamless for service advisors and contract holders alike.

Download Now

Mike Bacosa, our vice president of claims, spent some time with Automotive News's publisher, KC Crain, to discuss the factors that make CNAN a leader in customer service (first and foremost being our people), the launch of our new digital inspection tool and more.

What Partners & Contract Holders Are Saying About Us

 

Contact Us

 

If you are a contract holder or someone interested in purchasing CNA National products, you can conveniently get answers to common questions by visiting our Frequently Asked Questions page. If you still have questions, please feel free to call us our use the form below.

 

Please note that this form is for inquiries only. To file a claim or check on the status of a claim, please call us at (800) 345 - 0191.