Privacy Policy
Attention Consumers: CNA National Warranty Corporation Does Not Sell or License Personal Information to Third Parties or Use Your Personal Information for Targeted Advertising.
CNA National Warranty Corporation and its subsidiaries (“CNA National,” “We,” “Us,” and “Our”) value your privacy and protecting your information is a matter of great importance. CNA National’s Privacy Policy (“Policy”) explains how CNA National collects, uses, and shares your Personal Information for our business purposes, consistent with applicable laws. We appreciate the trust that you have in Us, and We protect that trust by continuing to respect the privacy of all CNA National Website (“Website”) users and Our product holders.
PERSONAL INFORMATION WE COLLECT
"Personal Information" is information that readily identifies you as an individual, as well as other pieces of information that, when combined with your name and other items, can be used to identify you. CNA National collects Personal Information that is necessary to review, process, or service products (“Products”) and benefits under Our Products. CNA National respects your privacy and values the protection of your Personal Information. The information below sets out the categories of Personal Information CNA National may have collected from or about you for a business purpose:
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Contact Information Definition: Information used to contact an individual. |
Vehicle Information Definition: Information used to determine eligibility for coverage and benefits under the Product. |
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Product or Service-related Information Definition: Details provided to support a Product claim or cancellation. Examples: Repair orders, proof of loss, documentation to substantiate a claim. |
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The Personal Information that is collected by CNA National is obtained on the registration page of the Product, and any associated claim and/or cancellation notices, if any. Generally, CNA National requests information such as your name, address, phone number and email address. Additional information about your vehicle including the Selling Dealer and lienholder is also collected in connection with your purchase of the Product.
Personal Information does not include information that has been made public from federal, state, or local government records. If you elect to submit to CNA National, or to its or your service providers, Personal Information relating to other persons in connection with your Product, you represent and warranty that you have authority to do so, and to permit CNA Nation to use the information provided.
USING PERSONAL INFORMATION
CNA National may use Personal Information to:
- Fulfill Our obligations to you under any Product, including but not limited to:
- processing claims you or a repair facility have submitted,
- processing cancellation requests,
- confirming or correcting information you have submitted, and
- in order to effectuate Product transfer requests.
- Prevent fraud and other crimes,
- Comply with laws and legal processes, including responding to court, regulatory, or governmental requests, and
- As otherwise allowed or required by law.
CNA National retains Personal Information only for as long as is reasonably necessary, and required by law, for fulfilment of the disclosed purposes above.
DISCLOSURES OF PERSONAL INFORMATION
CNA National may disclose your Personal Information to:
- Our subsidiaries or affiliates,
- Third parties such as:
- regulatory authorities,
- the Selling Dealership (the dealership, including its assigns and successors, that issued or sold you a Product),
- claim services personnel,
- insurance companies that provide financial security for Our Products,
- third parties engaged by CNA National or you to provide roadside assistance, vehicle inspections, repairs and Product financing, or related services, and
- other third parties who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which We prescribe to them, to the extent necessary to effect, administer, enforce, service, or process Your Product, claim, transfer, or cancellation transactions or any other transactions between You and Us.
- Independent Sales Representatives ( entities or individuals who work with and maintain relationships with both the Selling Dealer and CNA National) for internal business processes or purposes.
- A third party in the event of any acquisition, reorganization, merger, sale, joint venture, assignment, transfer or other reassignment of all or part of CNA National’s business, assets, or stock.
- Others, as CNA National decides are necessary or appropriate:
- to respond to a court order or subpoena,
- to prevent fraud,
- for security and compliance,
- for collections, and
- to analyze data about our products and programs.
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Reasons CNA National Can Share Your Personal Information |
Does CNA National Share? |
Can You Limit Sharing? |
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For CNA National’s everyday business purposes – such as investigating and making decisions about coverages, services, benefits, and other decisions associated with a Product. |
YES |
NO |
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For CNA National’s marketing purposes – CNA National does not share your personal information to market CNA National products. |
NO |
CNA National Does Not Share Your Personal Information for Marketing Purposes |
While CNA National may disclose Personal Information to third parties as specified above, CNA National does not sell Personal Information and does not share your Personal Information with third parties for the purpose of targeted advertising.
STATE-SPECIFIC PRIVACY STATEMENTS
Consumers who reside in Maryland have certain additional rights regarding their Personal Information. These rights relate to the use and collection of Personal Information by CNA National, and may include one or more of the following rights:
- The right to know what information of yours is collected and how it is processed;
- The right to know who CNA National shares your information with;
- The right to access your Personal Information maintained by CNA National;
- The right to correct inaccuracies in your Personal Information;
- The right to request deletion of your Personal Information; and
- The right to opt-out of the sale of your Personal Information, the sharing of your Personal Information for targeted advertising, or the use of your Personal Information for profiling. *
Consumers who reside in Minnesota have certain additional rights regarding their Personal Information. These rights relate to the use and collection of Personal Information by CAN National, and may include one or more of the following rights:
- The right to know what information of yours is collected and how it is processed;
- The right to know who CNA National shares your information with;
- The right to access your Personal Information maintained by CNA National;
- The right to correct inaccuracies in your Personal Information;
- The right to request deletion of your Personal Information; and
- The right to opt-out of the sale of your Personal Information, the sharing of your Personal Information for targeted advertising, or the use of your Personal Information for profiling. *
Consumers who reside in Nebraska have certain additional rights regarding their Personal Information. These rights relate to the use and collection of Personal Information by CNA National, and may include one or more of the following rights:
- The right to know what information of yours is collected and how it is processed;
- The right to access your Personal Information maintained by CNA National;
- The right to correct inaccuracies in your Personal Information;
- The right to request deletion of your Personal Information, subject to applicable legal exceptions; and
- The right to opt-out of the sale of your Personal Information, the sharing of your Personal Information for targeted advertising, or the use of your Personal Information for profiling. *
Consumers who reside in Texas have certain additional rights regarding their Personal Information. These rights relate to the use and collection of Personal Information by CNA National, and may include one or more of the following rights:
- The right to know what information of yours is collected and how it is processed;
- The right to access your Personal Information maintained by CNA National;
- The right to correct inaccuracies in your Personal Information;
- The right to request deletion of your Personal Information; and
- The right to opt-out of the sale of your Personal Information, the sharing of your Personal Information for targeted advertising, or the use of your Personal Information for profiling. *
Consumers who reside in Virginia have certain additional rights regarding their Personal Information. These rights relate to the use and collection of Personal Information by CNA National, and may include one or more of the following rights:
- The right to know what information of yours is collected and how it is processed;
- The right to know who CNA National shares your information with;
- The right to access your Personal Information maintained by CNA National;
- To right to correct inaccuracies in your Personal Information;
- The right to request deletion of your Personal Information;
- The right to opt-out of the sale of your Personal Information, the sharing of your Personal Information for targeted advertising, or the use of your Personal Information for profiling. *
* CNA National does not sell Personal Information and does not share your Personal Information with third parties for the purpose of targeted advertising.
HOW TO MAKE A PRIVACY RIGHTS REQUEST
You may make a request to exercise any of your privacy rights described in the State-Specific Privacy Statements section above, using either of the following methods:
Email: cnanprivacy@cnanational.com
Calling, toll-free: 800-345-0191
When making a privacy rights request, you will need to provide certain identifying information to allow Us to verify the request and locate your information. We will evaluate and process your request subject to exceptions as outlined by applicable law. CNA National will not discriminate or retaliate against you for exercising your privacy rights.
Format of Requested Information
CNA National may deliver the requested information by mail or electronically. If provided electronically, the information will be in a portable and, to the extent technically feasible, readily useable format that allows you to easily transmit this information to another entity.
Fees
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive or repetitive. If We determine that the request warrants a fee, We will tell you why we made that decision and provide you with a cost estimate before completing your request.
Reconsideration
If you are concerned that we might have violated your privacy rights, or you disagree with a decision we made about your individual rights, you may use the contact information listed at the end of this notice to ask Us to reconsider your request. We will evaluate and process your reconsideration request in accordance with applicable law.
COOKIE STATEMENT
“Cookies” are text files placed in your computer’s browser to store certain preferences and information, which may enhance your browsing experience on the Website. CNA National does not use Cookies to track or collect Personal Information from website users. You may elect to change your Cookie preferences by using the instructions for your browser to change the settings on your computer to warn you before a Cookie is stored, block all Cookies, or erase Cookies from your hard drive.
CNA National utilizes “Google Analytics” a service provided by Google to collect and store basic data for website traffic, including but not limited to, browser type and device used, location and user agent string. The information stored from Google Analytics does not include personally identifiable information. You can learn more about Google Analytics practices and opt out of tracking at https://support.google.com/analytics/answer/181881?hl=en.
ELECTIVE ONLINE FORMS
You may choose to fill out certain forms or online data requests, which provide your name, phone number, e-mail, address, and related information. CNA National uses this information to respond to your questions and requests, and in some cases to pass the information through to third parties for appropriate action.
All the consumer input and customer data collected by CNA National is stored in a secure content management system on CNA National-owned servers to protect against unauthorized use and access. The information is only accessible by those with the administrative rights to the content management system. CNA National does not sell or license Personal Information to third parties.
THIRD PARTY SERVICES AND WEBSITES
CNA National may sometimes include links to third party websites. This Policy does not apply to any information, including Personal Information, you provide to third party websites. CNA National is not responsible for the privacy or other practices, including security practices, of any third-party website.
CNA National’s social media platforms may use services such as Facebook, LinkedIn, and Twitter. This Privacy Policy does not apply to any social media platform provider.
A link to a third-party website within CNA National’s Website does not mean CNA National endorses these websites or the services they offer.
SAFEGUARDING PERSONAL INFORMATION
CNA National uses reasonable safeguards to protect your Personal Information. CNA National restricts access to information to those employees who need to know in order to provide the services set forth in a Product. CNA National regularly reviews its security measures and employee education programs to help protect information. CNA National also has physical, electronic, and procedural safeguards in place to protect the information it receives. When CNA National shares information with third parties, CNA National requires that they have standards to keep this information private. This Policy continues to apply even when your relationship with CNA National has terminated.
CHILDREN’S PRIVACY:
CNA National’s products and Website are not intended for use by minors, including children under the age of thirteen (13). CNA does not knowingly collect Personal Information from children.
CORRECTING PERSONAL INFORMATION
If you want to correct the Personal Information that CNA National has collected about you, please contact CNA National’s Privacy Office using the contact information set forth at the end of this Policy.
OTHER INFORMATION
“Do Not Track” Signals
CNA National does not respond to “do not track” signals.
CHANGES TO THIS POLICY.
CNA National reserves the right to change this Policy at any time. The “Revised Date” legend at the top of this web page indicates the date the last revision was made. Any changes become active upon notice being provided. Notice of changes may be given by any reasonable means including by posting a notice on the Website. Your use of CNA National services after changes to this Policy means that you accept the terms of the revised Policy.
CONTACT INFORMATION
If you have any questions regarding privacy matters, you may contact Us by:
Phone: 800-345-0191, extension 414
E-mail: CNANprivacy@cnanational.com, or
Mail: CNA National Warranty Corporation, Attn: Privacy Manager, 4150 North Drinkwater Blvd., Suite 400, Scottsdale, AZ 85251.