Claims

Required GAP Waiver Claim Documents

The following is a list of six standard documents required to process a GAP Waiver claim and where to find them. The items on this list will help start the process; if any additional documents are needed, one of our claims adjusters will notify you. To help expedite your claim, please locate your GAP waiver addendum and provide us the GAP addendum number in the top, right corner. This will be made up of eleven to thirteen characters, including letters and digits. If your GAP waiver addendum is not available, please let us know and we will attempt to search for your account.

Contact your automobile insurance company to request the following:

1. A copy of the insurance settlement statement
2. Your insurance company's method of evaluation for the vehicle's cash value

Contact your bank or lender (of your vehicle loan) to request the following:

3. A copy of your finance agreement
4. Your loan payment history
5. Payoff statement as of the date of loss

Contact the dealership where you purchased your vehicle to request the following:

6. Buyer's order or bill of sale

For your convenience, you may choose from one of the three options below to submit your GAP Waiver claim documents. On each document, please provide the best phone number or email to reach you, along with your GAP addendum number, if available. If you already started a claim, please provide your claim number:

1. Email: gapclaims@cnanational.com
2. Fax: (888) 969-2872
3. Mail: CNA National Warranty, Attention: GAP Program Administrator, P.O. Box 2840, Scottsdale, Arizona 85252